Pilot, unblock, report

01In a nutshell #sec_820f06e7

A launched campaign does not manage itself, and your work begins where the wizard ends — with limited power: you can unblock everything, except decide.

02Pilot #sec_181157b3

Campaigns › Piloting.

This is the screen of the week. It answers three questions, in this order of urgency:

1. What is not moving forward? Requests without a decision as the deadline approaches.
2. Who is late? The workload per reviewer, and those who have not opened anything.
3. What has been escalated? The escalated cases — they are addressed to you.

From the home page, RITA answers the same questions in French: Delayed requests, Team workload, Alerts and blocks are offered immediately.

03The three blocks, and their treatment #sec_d3c92cdb

A reviewer does not respond

First, remind them. The cadence configured in step 5 already does this; a nominative reminder does the rest.

If the person is absent or has left, delegation is the right move — Governance › Delegation. It is limited to a maximum of twelve months, carries a reason, and is revoked rather than deleted.

What you cannot do: decide for them. Neither from this screen, nor from another, nor via the API.

A case is escalated to you

A reviewer escalates what they cannot handle: poorly defined scope, off-topic resource, problem that the campaign did not foresee.

You do not make the access decision — you treat the cause. Reassign to the rightful person, correct the scope for the next occurrence, or sanctuary the resource if it had no business there.

A technical block

Supervision › Alert Center. The permanent banner at the top of the home page redirects you there.

The Alert Center lists problems, not events: occurrences of the same incident are grouped into a single line, with its age and frequency. A resolved problem removes itself — there is no "mark as resolved" button, so no cleanup or growing list.

Three blocks: Critical (to be treated now: the campaign or collection is blocked), Warning (to be planned: the result is degraded), Information.

04Sanctuarise, when a resource has no place in the review #sec_e4a69719

Governance › Sanctuarisation.

A service account, a technical shared mailbox, a resource for which the review makes no sense: instead of having it rejected by a reviewer in each campaign, it is removed from the field.

This is not a discreet exception. It requires a reason, a justification and a deadline, it is revoked rather than deleted, and a sanctuary that has reached its deadline returns to the field. An auditor can see what has been removed, by whom, and on what basis.

05Report #sec_0c0a9f9d

Supervision › Reports for figures, Supervision › Audit for the trace.

The difference matters. A report is a reading; the audit is the proof. It is written and not rewritten: a correction is added, it does not erase anything.

When an auditor asks "who validated this access, when, and on what basis", this is where the answer is found — and the fact that you cannot modify it is precisely what gives it its value.

06What you monitor continuously #sec_a1f658d7

Credits. The counter on the banner. A campaign consumes; at zero, you no longer launch. You spend them, you do not attribute them to yourself: it is the subscription administrator who allocates.

The SCORE. The health status of your governance. It does not go down on its own.

The bell. The number of open problems. Zero is an achievable goal.

07The rhythm that works #sec_3c26ec87

A recertification is not a project, it's a cadence.

• Every week — Steering: delays, escalations.
• Every month — Alert Center: what has been lingering for too long.
• At each closure — the certification file, and what we change for the next one.

The value of the product does not lie in the first campaign. It lies in the tenth, when the comparison between two passages becomes possible.

08To remember #sec_89e22d31

To steer is to remove the obstacles in front of those who decide. To follow up, delegate, reassign, correct the scope, sanctuary — everything is open to you, except the decision itself. And it is this limit that gives value to everything you produce.