Managing the subscription
01In a nutshell #sec_03952596
Three things run out, break, or expire without warning — credits, connections, administrators — and these are the only three things that really need monitoring.
02Credits #sec_6584b832
Where: the banner counter, and the subscription card on the home page.
They belong to a period. The card shows the remaining days and the percentage consumed of the quota: 5,998 remaining · 1 consumed · 99% of the period's quota.
What happens when they run out. No more campaigns can be launched. It's not a failure, it's a service state — and it happens at the worst possible moment, that is, when a workspace wanted to start its quarterly review.
What to do. Look at the percentage, not the remaining amount. A balance of 3,000 credits means nothing; "99% of the quota" says it all. And monitor the distribution: a workspace that consumes everything deprives the others, and you'll see it in the counter before you see it in a complaint.
03Connections #sec_4019abd1
Where: Data Sources › Connections, then Collect and Explore.
A connection breaks for ordinary reasons: an expired secret, a revoked consent, a permission removed on the client side. None of this is visible in a campaign — you only see that it no longer has any data.
The Connection failure to tenant alert is the one you should never let linger.
Three screens, three questions:
| Screen | Answers |
|---|---|
| Connections | Is the source reachable? |
| Collect | Did the collection run, and when? |
| Explore | What was actually reported? |
Explore is the only one that answers the real question. A green connection that collects zero objects is a connection that lies — and only the view of what was reported shows this.
Coverage can be partial. A valid but incomplete connection names the objects it doesn't observe. Read it: a scope certified on a partial collection is a scope certified only halfway, and the file won't tell you that on its own.
04Administrators and roles #sec_b0262183
Where: Security & Access › Administrators and Roles.
This is the list that becomes obsolete the most discreetly. No one thinks to remove administrative access when someone leaves, because nothing stops working when you forget.
Two checks, twice a year:
- Does each workspace have an active manager? The alert *No active workspace manager defined* says so, but only once the workspace is inactive.
- Is every listed administrator still there? Cross-reference the list with your departures.
The irony is worth noting: REVIEWIT exists to recertify access, and its own list of administrators demands the same action.
05Monitoring #sec_d7ed7346
Monitoring › Alert Center lists problems, not events: occurrences of the same incident are grouped into one line, with its age and frequency. A resolved problem removes itself.
Monitoring › Audit is the trace. It is written and cannot be rewritten — a correction is added, it does not erase anything. This is what makes it enforceable, and it is also why you cannot clean it up.
The Recent activities block on the homepage is an overview, not a substitute.
06The rhythm #sec_bee7d990
| When | What |
|---|---|
| Every week | « Requires your attention »: what is critical |
| Every month | The percentage of quota consumed, and its distribution |
| Every quarter | The logins: Explorer, not just the green light |
| Twice a year | The administrators and workspace managers |
| Before each renewal | The period, the credits, what was actually used |
07The two silent failures #sec_49fc7bfb
They trigger nothing until someone tries to act.
A workspace without an active manager. It launches no campaign and no one complains about it, until the audit.
A collection that no longer returns. Existing campaigns run on aging data, and certify a state that is no longer true.
Both appear in « Requires your attention ». This is the purpose of this block, and the reason to read it every week.
08To remember #sec_f302174e
Three things wear out: the envelope, the link to the source, the list of people. The product signals all three — but only on the screen you open upon arrival, and provided that you open it.