Contestation, from both sides

01In a nutshell #sec_e1dab55b

A revocation can be contested by the person it affects, and it is the reviewer who pronounced it who responds — within a deadline, with a note, without the access moving in the meantime.

02Before you start #sec_4103dfc8

This function is optional. It is activated at the workspace level. If your organization has not activated it, the Contestations screen remains empty, the Contested badge on your queue remains at zero, and a revocation does not have a contestation window.

You can find yourself on both sides: contesting a decision that removes one of your accesses, or responding to the contestation of a decision you have made. Both actions are described here.

03On the concerned person's side: contesting #sec_e78dd902

Contestations screen, in the header of the REVIEW Center.

It lists the decisions already made that you can still contest, as well as the contestations you have already lifted. The subtitle counts the three states: awaiting response, closed, decisions still contestable.

Each line carries the resource, the role removed (Revoked from …), the campaign and its policy, the decision and its date, the justification of the reviewer, and the time left: 1 day to contest, To be returned today, or N day(s) overdue.

Once the window has passed without action, the decision becomes final. It is the screen that says so, and there is no recourse afterwards.

The action

Click on Contest. The panel opens in two parts.

Decision to contest. The policy criteria, with for each what was expected and what was observed. This is what the reviewer had in front of them.

Your contestation. A single field, and its prompt says it all: Explain what the reviewer could not see at the time of the decision… An empty argument is rejected. The panel names the recipient — the reviewer — and the deadline within which they respond, in business days.

Submit the contestation. The bottom of the panel reminds you of the rule that counts: your access remains as decided until the contestation has a response. Contesting does not restore anything; it suspends remediation for the duration of the re-examination.

Follow up

The line changes to Awaiting response. View opens the follow-up in three steps: Contestation sent → Under review (the reviewer has your contestation … response expected within N business days) → Response. You are notified by email as soon as the reviewer has responded.

As long as it has no response, Withdraw contestation is possible. The response, when it comes, is one of two: accepted or rejected, with the reviewer's note.

04On the reviewer's side: responding #sec_116a2c6f

My reviews. A contestation on one of your decisions appears in your queue under the Contested badge, with the reminder N contestation(s) await your response. It also appears on your dashboard, tile Contestations to process.

In the Tools column, Respond to contestation opens the Contested revocation panel.

There you find your decision and its date, then Their argumentation — what the person wrote, and its attachment if there is one. Read it for what it claims to be: an element you did not have at the time of deciding.

Then the Resolution note. It is mandatory, and its prompt is precise: Explain your resolution to the resource owner… This note will be read by the concerned person and by the auditor. It must say why, not just what.

Two outcomes, and only two:

There is no third button. Not responding is not a response: the contestation remains open in your queue and in the report account.

05What protects you, from both sides #sec_8ae2f150

Everything is traced: the argument, the piece, the note, the dates, the deadline. An accepted contestation does not say that the reviewer was wrong; it says that a new fact has been brought and examined. This is precisely what an auditor wants to read.

06To remember #sec_81b50d5e

To contest is to bring what the reviewer could not see. To respond is to acknowledge or dismiss it, in writing, within the deadline. In between, the access does not move.